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Recruitment

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Staff Service Engineer (Cummins Inc.)

Ramsgate, UK

Salary: UK Sterling 35-40k

Activities
• Identify complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action
• Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues
• Partners with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality
• Support product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data
• Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance
• Creates initial publication and subsequent revision of service literature. Ensures new information regarding technical solutions and service procedures is communicated to the service organization
• Coaches and mentors less experienced Service Engineers

Education, Licenses, Certifications
• College, university or equivalent degree in Engineering or related technical field required

SKILLS AND EXPERIENCE REQUIRED:
• Mechanical / Electrical Engineering background or equivalent
• Demonstrate experience on Cooling and fuel systems, Noise, Vibration and Diesel engines performance; Alternator performance, and gensets applications knowledge desired
• Technical support, Installation and commissioning experience
• Provide technical support to distributor’s sales force and customers 

Email dinesh.chauhan@cummins.com for further details.

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